Positions are available for a professional individual to complement our technical staff and become an active member of our Professional Services team as a Technical Service Representative. In this role you will be responsible for client-based projects and, in collaboration with our managed services and sales teams, you will deliver best of breed solutions to new and existing customers.

Requirements:

  • Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience
  • Minimum 3 years of experience in a client facing computer support role
  • Demonstrated experience with Group Policy, Network administration, and Patch Management tools


Qualities:

  • Good understanding of common business software applications and networking technology
  • Ability to multi-task to complete projects on a timely basis with minimal supervision.
  • Ability to think critically, make decisions and use an analytical approach to resolve problems.
  • Ability to communicate effectively, both orally and in writing.
  • Solid knowledge of PC hardware and software troubleshooting.
  • Ability to interact directly with business users at all levels of the organization and provide excellent customer service
  • Possess a friendly can-do and mature attitude focused on great customer service
  • Excellent written and verbal communication skills


The Role:

  • Consult with clients to understand and address their IT needs
  • Research and maintain your own knowledge around current hardware and software technologies
  • Install software and hardware systems and troubleshoot problems.
  • Mentor, and support end users on the effective use of PC’s and provide support in a clear and concise manner
  • Manage your time effectively and keep accurate records of time spent and work performed

If you wish to be a part of an organization and corporate culture that will encourage success, please submit your detailed resume along with a cover letter, referencing position competition #: FSR-09-2019.

We thank you all for your interest but only those candidates who are selected for an interview will be contacted.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.