Triware Technologies is looking for a Technical Support Representative to join our team. The Technical Support Representative is responsible for client-based projects and, in collaboration with our managed services and sales teams, you will deliver best of breed solutions to new and existing customers.  As a Technical Support Representative, you have a passion for solving technical challenges, meeting excellent customer service, and creating a seamless support experience for our diverse client base.

Triware is:

  • A recognized leader in the IT sector in Newfoundland and Labrador for over 30 years.
  • Constantly growing and learning with the dynamic technology industry.
  • Supporting a wide range of established clients.
  • Working with a vendor list that includes best-of-breed technology solutions.
  • Dedicated to diversity and inclusion.
  • Committed to providing a healthy and supportive work environment.
  • Socially conscious and committed to giving back to our community.

What You Will do:

  • Install software and hardware systems and troubleshoot problems.
  • Consult with clients to understand and address their IT needs.
  • Recommend procedure modifications or improvements.
  • Preserve and grow your knowledge of technology, procedures, products, and services.
  • Provide courteous friendly support in a professional manner.
  • Daily updates of customer data and produce activity reports.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Work with our sales team members to provide reliable and sound technical solutions.
  • Train and provide troubleshooting procedures to helpdesk personnel.

What You Bring:

  • Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations, and work experience.
  • Proven experience working in a technical support role.
  • Excellent understanding of common business software applications and networking technology.
  • Solid knowledge of PC hardware and software troubleshooting.
  • Relevant vendor and/or industry certifications would be an asset.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Manage multiple projects at a time, while maintaining sharp attention to detail.
  • Capable of thinking critically, making decisions and using an analytical approach to resolve problems.
  • Interact directly with business users at all levels of the organization and provide excellent customer service.
  • Must have reliable personal transportation as the position requires regular travel and the ability to commute to client locations as needed.

What we Offer:

  • Competitive Salary
  • Health and Dental Plan
  • RRSP Contributions
  • Opportunities for Professional Growth
  • Flexible Working Environment

Sam Carberry | People & Culture | scarberry@triware.ca

Triware Technologies Inc. | triware.ca

We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.

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